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Microsoft MB2-718 : Practice Test

You need to provide quick ad-hoc analysis of data from within the Microsoft Dynamics 365 environment Which Export to Excel option should you use?

A. Excel Online
B. static worksheet
C. dynamic worksheet
D. dynamic pivot table

Answer: A

You enable feedback for a Voice of the Customer survey. What is the total number of questions allowed for the survey?

A. 30
B. 40
C. 100
D. 250

Answer: B

You create an entitlement for a customer. In the channels section of the entitlements page, you add email and assign 75 percent of the allocation to email.
Which of the following statements is true?

A. 75 percent of cases created by the customer must be created by using email. Remaining cases cannot be created until another channel is added to the entitlement
B. 25 percent of cases created by the customer must be created by using email. The remaining cases may be created with any other channel.
C. All cases created by the customer must be created by using email.
D. 75 percent of cases created by the customer must be created by using email. The remaining cases may be created with any other channel.

Answer: B

What is a limitation of the Field Service mobile app?

A. Windows 10 phones do not support the app.
B. You cannot work offline.
C. GPS locations are not available.
D. You cannot create follow-ups.

Answer: C

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1. Manage Cases, the Knowledge Base, and the Interactive Service Hub.
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